Terms of service

TERMS OF SERVICE

Last Updated: August 17, 2026

Welcome to Vseeboxus Store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and related features.

Throughout these Terms, the terms "we," "us," and "our" refer to Vseeboxus Store. The terms "you" and "your" refer to any visitor, customer, purchaser, or user of our website or products.

By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms. If you do not agree with these Terms, you should not use our website or purchase our products.

1. Products and Intended Use

We sell consumer electronic hardware products, including VSeeBox-branded smart media and streaming devices, accessories, remote controls, cables, power adapters, and related hardware.

Our products are general-purpose electronic devices designed to connect to compatible displays, networks, applications, and online services.

Unless expressly stated otherwise on a product page, the purchase price is for the physical hardware and included accessories described in the applicable product listing.

Product appearance, packaging, software interface, specifications, firmware, included accessories, and functionality may be updated or changed from time to time by the manufacturer.

2. Third-Party Applications, Services, and Content

Our devices may allow users to install, access, connect to, or interact with applications, websites, streaming platforms, media services, networks, or other services operated by third parties.

Third-party applications and services are not controlled by us unless expressly stated otherwise.

Availability, functionality, pricing, subscriptions, account requirements, geographic restrictions, licensing rights, and content offered through third-party services are determined by the respective third-party providers and may change without notice.

We do not guarantee the continued availability of any particular third-party application, channel, program, website, streaming service, or other third-party content.

Customers are responsible for ensuring that their installation, access, viewing, downloading, streaming, distribution, or other use of third-party applications and content complies with applicable laws, copyright requirements, licensing terms, and the terms of the relevant third-party service.

Nothing in the sale of our hardware grants the purchaser ownership of, or a license to, third-party copyrighted movies, television programs, sports broadcasts, channels, applications, or other protected content unless such rights are expressly provided by the applicable rights holder.

We do not authorize or encourage the use of our products for copyright infringement, unauthorized access to protected content, circumvention of access controls, piracy, or any other unlawful activity.

3. User Responsibility

After delivery, customers are responsible for how they configure and use their devices, including:

  • Network and Wi-Fi configuration;

  • Installation or removal of third-party applications;

  • Creation and use of third-party accounts;

  • Subscriptions purchased from third parties;

  • Content accessed through third-party services;

  • Compliance with applicable laws and third-party terms of service.

You must not use our products or website for unlawful purposes.

This section does not limit any consumer rights or product responsibilities that cannot legally be excluded under applicable law.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, prices, compatibility information, and availability.

However, display colors, packaging, user interfaces, firmware versions, minor cosmetic details, and other product characteristics may vary.

Where an exact specification is important to your purchasing decision, you should contact us before placing your order.

We reserve the right to correct typographical errors, inaccurate information, pricing errors, or omissions and to update product information when reasonably necessary.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including situations involving:

  • Suspected fraud;

  • Payment authorization problems;

  • Incorrect pricing;

  • Inventory errors;

  • Delivery restrictions;

  • Duplicate orders;

  • Suspected resale abuse; or

  • Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been successfully captured, the applicable payment will be refunded in accordance with our refund procedures.

6. Pricing and Payment

Prices are displayed in the currency shown during checkout.

Applicable taxes, shipping charges, discounts, and other charges will be displayed where required before the customer completes the purchase.

Payments may be processed through Shopify or independent payment providers.

Payment providers may apply their own terms, privacy policies, fraud-prevention procedures, or verification requirements.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

7. Shipping and Delivery

Orders may be fulfilled from our available warehouses, including warehouses located in the United States where applicable.

Estimated delivery times are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, holidays, incorrect addresses, customs procedures, or other transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address.

Please refer to our separately published Shipping Policy for additional information regarding processing times, estimated delivery times, tracking, delivery issues, and shipping restrictions.

8. Returns and Refunds

Returns, exchanges, cancellations, damaged products, defective products, and refunds are governed by our separately published Refund and Return Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to restrict rights that consumers may have under applicable consumer protection laws.

9. Product Warranty

Any applicable warranty coverage will be described in the product listing, warranty documentation, or other written warranty information provided with the product.

Warranty coverage generally applies only to qualifying hardware defects under the applicable warranty terms.

Unless prohibited by law, warranty coverage may not apply to problems caused by:

  • Accidental or physical damage;

  • Liquid damage;

  • Improper power supply;

  • Unauthorized hardware modification;

  • Misuse or abuse;

  • Incorrect installation;

  • Damage caused by external accessories;

  • Malware or unauthorized third-party software;

  • Network problems unrelated to the hardware; or

  • Third-party applications or services.

No statement in these Terms excludes or limits warranties, remedies, or consumer rights that cannot lawfully be excluded.

10. Software and Firmware

Certain products may include operating systems, firmware, manufacturer software, or software provided by third parties.

Firmware and software may be updated from time to time to improve security, compatibility, stability, or functionality.

Software updates may change the appearance, functionality, compatibility, or user interface of the device.

We do not guarantee compatibility with every application, television, display, network, accessory, or third-party service indefinitely.

11. Intellectual Property

All trademarks, logos, product names, photographs, graphics, website content, text, designs, and other materials displayed on our website belong to their respective owners and are protected by applicable intellectual property laws.

Purchasing a product does not transfer ownership of any trademark, copyright, software copyright, media copyright, or other intellectual property associated with the product or third-party content.

You may not reproduce, copy, commercially distribute, scrape, republish, or exploit our website content without authorization except where permitted by applicable law.

Third-party trademarks and service names remain the property of their respective owners.

12. Prohibited Uses

You may not use our website, products, or services:

  • For unlawful purposes;

  • To violate intellectual property rights;

  • To access copyrighted content without authorization where authorization is legally required;

  • To circumvent technological access controls in violation of applicable law;

  • To distribute malware or malicious software;

  • To interfere with our website or systems;

  • To commit fraud;

  • To impersonate another person;

  • To provide false payment or account information;

  • To violate applicable local, state, federal, national, or international laws.

We reserve the right to refuse service where we reasonably believe that our website or services are being used unlawfully.

13. Third-Party Links

Our website may contain links to third-party websites, payment services, applications, or other resources.

Third-party websites and services operate independently from us.

We are not responsible for the content, availability, policies, security practices, pricing, or services of independent third-party websites.

Customers should review the applicable third party's terms and privacy policies before using those services.

14. Website Availability

We do not guarantee that our website will always operate without interruptions, delays, technical errors, maintenance periods, or other service disruptions.

We may update, modify, suspend, or discontinue portions of the website where reasonably necessary.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and website services are provided on an "as available" basis.

We do not guarantee that every third-party application, website, streaming platform, online service, channel, or other independently operated service will remain available or compatible with our products.

Nothing in this section excludes warranties, protections, or remedies that cannot lawfully be excluded under applicable consumer protection law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from circumstances outside our reasonable control.

This includes losses arising solely from the discontinuation, modification, suspension, or restriction of independently operated third-party applications or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that applicable consumer protection law does not permit a seller to waive.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from third-party claims arising directly from your unlawful use of our products or services, infringement of third-party intellectual property rights, fraudulent conduct, or material violation of these Terms.

This provision does not apply to claims arising from our own unlawful conduct or responsibilities that cannot legally be transferred to the customer.

18. Privacy

Our collection, processing, storage, and use of personal information are governed by our separately published Privacy Policy.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our products, services, website operations, business practices, or applicable legal requirements.

The latest version will be posted on this page together with the updated effective date.

Changes will apply prospectively unless applicable law requires otherwise.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

21. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

22. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other policies expressly incorporated into these Terms, constitute the agreement governing purchases and use of our website.

23. Governing Law

These Terms will be governed by the laws applicable to the transaction and any mandatory consumer protection laws that apply to the customer.

Nothing in these Terms deprives a consumer of protections that cannot legally be waived under applicable law.

24. Contact Information

Questions regarding these Terms, your order, or our products may be submitted through our Contact Information page or by email:

Vseeboxus Store
Email: support@[your-domain].com

Please replace the email address above with your actual customer support email before publishing these Terms.