Shipping policy

We currently ship only to addresses within the United States. International shipping is not available at this time.

We offer FREE standard shipping on all eligible U.S. orders. No minimum purchase is required.

Orders are normally processed within 1–2 business days, Monday through Friday. The daily order processing cut-off time is 5:00 PM. Orders placed after 5:00 PM will be processed on the following business day.

Once your order has been dispatched, the estimated delivery time is approximately 3–5 business days.

Delivery times are estimates and may occasionally be affected by holidays, severe weather, carrier delays, high order volumes, or other circumstances outside our control.

Standard shipping is currently our primary shipping method. If additional shipping options become available, they will be displayed at checkout before payment.

Pre-Orders and Back-Orders

If your order contains a pre-ordered or temporarily out-of-stock item, available products may be shipped separately.

The remaining items will be shipped once they become available. Therefore, if you order multiple products and receive only part of your order, the remaining items may arrive in a separate package.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information.

Tracking information may require approximately 1–3 business days after shipment to appear or update on the carrier's tracking system.

Please allow some time for the tracking information to become available before contacting customer support.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that you entered an incorrect shipping address, please contact us as soon as possible at vseeboxusinfo@gmail.com.

We will make reasonable efforts to update the shipping information before the order is dispatched. However, once the order has already been processed or shipped, we may not be able to change the delivery address.

We are not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties and Taxes

We currently ship only within the United States.

For U.S. domestic shipments, customers are generally not required to pay customs duties or import taxes.

Any applicable sales tax will be calculated or displayed during checkout where required.

Customers will not be charged additional customs or import fees by us for standard U.S. domestic deliveries.

Delayed Shipments

Although most orders are delivered within the estimated time frame, occasional delays may occur.

Shipping delays may result from severe weather, holidays, carrier disruptions, transportation issues, or other circumstances outside our reasonable control.

If your shipment experiences an unusual delay, please contact us and we will assist you in reviewing the available tracking information.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, or building management where applicable.

You should also contact the shipping carrier using the tracking information provided with your order.

If you still cannot locate the package, please contact our customer support team. We will assist you in reviewing the tracking and available delivery information.

Damaged Packages

If your package or product arrives damaged, please contact us within 72 hours of delivery.

Please provide your order number and, where possible, photographs or videos showing the condition of the package and product.

We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy.

Returns

If you wish to return a product, please review our Refund & Return Policy before sending the item back.

Please do not return any product to the original sender, manufacturer, or fulfillment warehouse without prior authorization.

Once your return request is approved, our customer support team will provide the correct return shipping address and instructions by email.

For damaged, defective, or incorrect products, we will cover the reasonable return shipping cost.

For non-defective returns due to personal preference, change of mind, or an incorrect purchase made by the customer, the customer is responsible for the return shipping cost.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us directly.

Email: vseeboxusinfo@gmail.com

Phone: +86 15220157584

Customer Support Hours: Monday–Friday, 09:00–18:00

Response Time:We typically respond to customer inquiries within 24 houre.