Refund policy
Cancellation
You may request to cancel your order within 48 hours of placing it, provided that the order has not already been shipped.
Once a cancellation request is approved, we will issue a 100% refund of the amount actually paid for the cancelled order. The refund will be returned to the original payment method used to place the order.
We normally process approved cancellation refunds within 3–5 business days. Your bank, credit card company, PayPal, or other payment provider may require additional time before the refund appears in your account.
If the order has already been shipped, it can no longer be cancelled. You may request a return after receiving the order in accordance with the return policy below.
Returns
Our return period is 30 calendar days from the date your order is delivered.
To be eligible for a return, the product must be in the same condition in which it was received and should include the original packaging, accessories, remote control, cables, manuals, and other items supplied with the product.
A receipt, order number, or other proof of purchase is required to process a return.
Please contact us before sending any product back.
Do not return the product to the manufacturer, original sender, or fulfillment warehouse without prior authorization.
After your return request has been reviewed and approved, our customer support team will provide the correct return shipping address and return instructions by email.
Unauthorized returns may be refused or delayed.
Refund Approval
Once your returned product has been received, we will inspect the item and notify you by email that your return has been received.
After inspection, we will also notify you whether your refund has been approved or rejected.
If a refund cannot be approved because the product does not meet the conditions of this policy, we will provide the reason for the decision.
For an approved return, we will refund 100% of the actual product price paid by the customer.
If a discount or promotional code was used when purchasing the product, the refund will be based on the actual amount paid after the discount, rather than the original retail price.
We do not charge any restocking fees for eligible returns.
Refund Method
All approved refunds will be returned to the same payment method used for the original purchase.
For example, if your order was paid by credit card, the refund will be returned to that credit card. If your order was paid through PayPal, the refund will be returned through PayPal.
Refunds cannot normally be transferred to a different credit card, bank account, PayPal account, or other unrelated payment method.
Refund Processing Time
After a refund has been approved, we will normally submit the refund to your original payment method within 3–5 business days.
After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.
If you have not received your refund after the expected processing period, please check your payment account and contact your bank, credit card company, PayPal, or applicable payment provider.
If you still cannot locate the refund, please contact us at vseeboxusinfo@gmail.com and we will assist you.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the product you ordered, please contact us within 72 hours of delivery.
Please provide your order number together with photographs or videos showing the problem where reasonably possible.
After the issue has been verified, we may offer you either a replacement product or a 100% refund of the actual amount paid for the affected product.
For verified damaged, defective, or incorrect products, we will cover the reasonable return shipping cost.
No restocking fee will be charged.
Exchanges
We offer exchanges for products that arrive damaged, defective, or incorrect.
Once your exchange request has been approved, we will provide return instructions and arrange a replacement subject to product availability.
If the same product is no longer available, we may offer an alternative solution or issue a 100% refund of the actual product price paid to the original payment method.
Change-of-Mind Returns
If the product is not defective but you change your mind, order the wrong item, or no longer want the product, you may request a return within the 30-day return period.
The product must meet the return conditions described above.
Once the return is received, inspected, and approved, we will refund 100% of the actual product price paid to the original payment method.
For change-of-mind or other non-defective returns, the customer is responsible for the return shipping cost.
Return shipping costs paid by the customer are not refundable.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If the item is damaged, defective, or incorrect due to our error, we will cover the reasonable return shipping cost.
If the return is due to personal preference, change of mind, or an incorrect purchase made by the customer, the customer is responsible for paying the return shipping cost.
For higher-value returns, we recommend using a trackable shipping method.
Please do not ship a return until our customer support team has approved the request and provided the correct return address.
Sale and Discounted Items
Products purchased during a promotion or with a discount may still be eligible for return under this policy unless the product was clearly identified as a final-sale item before purchase.
For eligible discounted products, the refund amount will be based on the actual amount paid by the customer, not the original listed price.
Contact Us
If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact us directly: Email: vseeboxusinfo@gmail.com Phone: +86 15220157584 Customer Support Hours: Monday–Friday, 09:00–18:00 (GMT+8) Response Time:We typically respond to customer inquiries within 24 houre.
Please include your order number when contacting us about an existing purchase.